Store Policies

US Shipping Policy

Most domestic orders are processed within 2-3 business days. If we are experiencing longer processing times, it will be noted in the announcement bar at the top of the page. You will receive an email with a tracking number once your order has shipped. Transit times are provided by the carrier and vary with the package destination. The average transit time is 2-5 business days. We typically ship Monday - Thursday. Please allow for extra time on weekends and holidays.

Mojave Moon Apothecary is not responsible for lost, delayed or stolen packages. If you do not receive an expected shipment, please contact your local post office or UPS for help.

International Shipping

At this time, we do not offer international shipping.

Return Policy

We do not accept returns; however, please let us know if there is a problem with your order so we can make it right.

Privacy Policy

Your privacy is important to us. We never sell, share, or distribute any personal information. Period. If you have joined our mailing list and no longer wish to receive emails, please reply with “Unsubscribe”, and we will remove your address immediately.

Disclaimer

If you have sensitive skin, we always recommend doing a patch test before using any new product. All products on this site are for external use only. If you experience any irritation, please discontinue use. Product info is provided for informational purposes only. We encourage you to do your own research and talk with your doctor if you have any questions or concerns. Our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Terms of Service

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Mojave Moon Apothecary ("Company", “we”, “us”, or “our”), concerning your access to and use of the www.mojavemoon.net website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not under the age of 13; (3) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (4) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (5) you will not use the Site for any illegal or unauthorized purpose; and (6) your use of the Site will not violate any applicable law or regulation.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, and details of the products available on the Site. However, we do not guarantee that the colors, features, and details of the products will be accurate, complete, reliable, current, or free of other errors. Please note, electronic displays may not accurately reflect the actual colors and details of the products. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

PURCHASES AND PAYMENT

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and Apple Pay.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Site.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Mojave Moon Apothecary
5688 Plaza Road
Twentynine Palms. CA 92277
United States
Phone: (760) 401-8040
hello@mojavemoon.com

CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.